We recommend you do your research. Ask us about our other customers - we will be happy to provide you with references. We are confident that we offer value for money but suggest you get several detailed written quotes. A good builder would prefer this anyway; it gives them time to really think about the job and what it will entail.

Planning Issues

Be aware of the legal requirements you must fulfil when having major improvements done. We advise you to take a look at the Local Authority Building Control website as a starting point.

Project details

Help us to to understand the look you are going for. Show us magazine pictures of similar projects.

Talking plain English!

Make sure you fully understand every step and don't let jargon put you off . We are professional builders but we can explain things clearly to ensure that there are no nasty surprises! If you're unhappy about the work, talk to us immediately. Most things can be amended before they are finished.

Monitoring the Job

We will keep you updated on how the job is going. If it's complicated we will arrange a regular half-hour with us on agreed days.

If you have personal requirements, such as no radios or smoking, or you'd rather not share your toilet or kitchen facilities, make sure that these are known before the job begins.

We always dispose of rubble or rubbish that has been created as a result of the job.

Dealing with problems

If you do encounter difficulties mid-build:

· Be realistic
With the best will in the World we are not mind readers, if your project is not going to plan you must spell it out and explain what you do want.

· Talk to us
Telling us to change things mid-construction will not only cause problems within the team but also confuse everyone as to what it is you really want. We are happy for you to speak your mind at any point in the work.